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Terms Of Services

Legal Policy

Natural wear and tear can be expected during the lifetime of your phone. Some of these changes are naturally occurring, such as changes due to UV exposure. Ultraviolet light impacts the color in virtually all product surfaces. All the surfaces of your phone experience some natural aging as a result of UV rays. Some amount of lightening or color change should be expected over time as you use your phone. Cleanifi bulbs may increase the rate of these changes in certain materials such as white plastic that is not UV inhibited. These changes are more noticeable in lighter color materials such as white plastics, and hardly noticeable in darker materials. Because the gamut of colors and materials vary from device to device and case to case, Cleanifi users accept the responsibility to inform themselves before using our products. Cleanifi is not responsible for any changes incurred to devices or accessories.

Once your item has been shipped we are not responsible for any loss that USPS courrier may incur. We do offer Insured + Tracking, in this case we will contact USPS to track and arrange delivery for your parcel.

90 Day Guarantee

We accept claims for returns only in cases when a product is faulty, not working, received damaged (within 90 days of the delivery date). Our return process is as follow:

  1. We email you a USPS return label ( 2 business days) 
  2. The customer must re package the Cleanifi Pod with it's original packaging/equipment 
  3. Please allow 7-10 business days for the item to reach our facilities 
  4. Once the item is received please allow 2 -3 business days for our team to review/fix the faulty item. 
  5. If item is faulty/damaged we will send you a new product.

*If item received works perfectly, you will be charged a 15% Fee + the return Shipping fee.

Return packages must include:

  • Original packaging
  • Tracking
  •  - All other sales are final. 

    Terms of Delivery

     

    We ship out every Tuesday and Friday. All USA orders are scheduled to be delivered 5-7 days after order confirmation date. 

     

    Terms of Cancelation

    Any cancelation of order must be done in the first 60 minutes following the order confirmation.